TERMS OF BUSINESS

Disclosure Of Information

ProSport Insurance Services expects you to provide complete and accurate information when you take out your insurance policy, throughout the lifetime of the policy and when you renew your insurance. If you are unsure about disclosing any information please contact us for guidance.

Failure to disclose any material information or inaccuracies in the information given could invalidate your insurance cover and mean that part or all of your claim may not be paid.

Always keep copies of correspondence sent or received concerning your insurance.

You are reminded that it is an offence under the Road Traffic Act to make any false statements or withhold any relevant information to obtain a Certificate of Motor Insurance.

Statement Of Fact

When a policy is taken out we will send you a Statement of Fact which shows the information you have supplied to incept insurance cover. Please read this carefully as the answers detailed on this Statement are your responsibility. If you ask us to amend any answer, or add additional information we will send you a copy of the revisions.

Administration Charges

In addition to the premium, charges are made to cover the administration of your insurance. These are as follows:

Mid Term Alterations & Duplicate Documents £25.00 Annual policy arrangement charges £25.00

Cancelling Your Policy

On cancellation of your policy we may allow a refund of premium, subject to no claims being made. This will be paid less a cancellation charge of £20 in addition to a 10% cancellation fee. Furthermore we do not refund fee earnings as they were earned for arranging the policy.

We reserve the right to amend the level of charges at any time.

Data Protection Act

For Data Protection Act purposes, ProSport Insurance Services will hold and process your personal data for insurance administration and for the marketing of our own and other insurance related products. For these purposes, the information may also be passed to selected third parties and reinsurers. All personal data supplied must be accurate and you must have the specific consent of those other persons insured to disclose their personal data. Under the Data Protection Act, 1998 you have rights of access to any personal information we hold about you in our records. If you have any queries in respect of confidentiality and data protection please contact us.

Motor Insurance Information Centre (MIIC)

Insurers are legally required to provide details of motor insurance policies to the MIIC. The information describing your insurance cover will be added to the Motor Insurance Database to which the Police and other government agencies have access. This helps the pursuance of claims following accidents and aid detection of those who are in contravention of the law by not taking out insurance. For more information visit www.miic.org.uk.

Motor and Home Insurance Anti Fraud Registers

Insurers share information with each other via the Claims and Underwriting Exchange Register and the Motor Insurance Anti Fraud and Theft Register to aid the prevention of fraudulent claims. In the event of a claim, the information you supply on the claim form, together with any other information relating to the claim, will be put on the registers.

Cover

A sample policy wording is available on request. This should be read to ensure that the cover being provided to you is the cover you need. The cover we will issue for you will be based on the answers you have provided to us. It is your responsibility to provide accurate information to us when you take out, change or renew your insurance policy.

Please note, it is your responsibility to ensure that you are in possession of a valid cover note or certificate of insurance before you use your vehicle on the public highway. If your existing cover has expired, no cover will exist until a replacement cover note or certificate has been issued.

We recommend you keep copies of all communications from us for your records.

Cancellation of Insurance Policies

Where cancellation rights exist

If you are an individual or sole trader (including a partnership in England and Wales) buying or renewing a policy which provides cover for you in both a private and business capacity, you have the right to cancel your policy during a period of 14 days either from the day of purchase of the contract or the day on which you receive your policy documentation, whichever is later. When renewing an existing policy, the period applies from the date you renew the policy or the day on which you receive your policy documentation, whichever is later. If you exercise this right and the cover has not yet commenced, you will be entitled to a full refund of the premium paid. If the insurance has commenced and provided that you have not made a claim, you will be entitled to a refund of the premium paid, subject to a deduction for the time you have been on cover and a deduction for our administration costs.

To cancel a policy, please contact us. You will be required to return any Certificate of Motor Insurance immediately.

When cancellation rights do not exist

Unless otherwise stated, insurance policies are arranged for a period of 12 months and you are required to pay the full amount stated. If you cancel the insurance before expiry date, (other than in accordance with paragraph (i) above) and there have been no claims, you may be charged short period rates in accordance with the scale of charges detailed by insurers terms and conditions, shown in your policy document. We do not refund fee earnings as this was earned for arranging the policy. Policyholders may cancel annual policies on return of the policy and/or Certificate of Insurance. The cost of add-on products that you purchase (e.g. Legal Expenses) will be non-refundable (other than in accordance with paragraph (i) above). If there are any unpaid monies when the policy is cancelled, we may withhold documents such as any No Claims Bonus to which you are entitled, until full payment is made. If you paid the premium by instalments the credit charges made by the premium finance provider will not be refunded.

No Claims Bonus

If we are unable to validate your No Claims Bonus from the information you provide at quotation stage you must provide written evidence of your No Claims Bonus within 14 days of the inception of your policy. Failure to provide evidence of your No Claims Bonus will result in the insurers issuing the policy at the gross premium (i.e. without benefit of discount). You will be immediately responsible for the balance of premium payable and any subsequent cancellation will be calculated on the gross premium and subject to short period rates and the charges detailed above.

Payment of Premiums and Refunds

Unless otherwise agreed and formalised by a premium instalment plan, all premiums are due on the day cover is arranged, the date the policy is due for renewal or the date of any mid-term adjustment.

If we arrange an instalment plan for you an administration charge will be applied as follows:

£20.00 if 10 monthly payments option is selected. £30.00 if 2 monthly payments option is selected. We will pay the premium to the insurer and you will be responsible for paying the instalments as they fall due. In the event of any due payment not being made, you will be sent a 7-day cancellation letter by recorded delivery. If the monies are not received in this timescale the policy will be cancelled and all cover will cease. Any refund provided by the insurers, after deduction of the charges shown above, will be used against any outstanding balance on your instalment plan.

We may keep certain documents such as your insurance policy documents or Certificate whilst we await full payment of the premiums. In these circumstances we will ensure that you receive full details of your insurers cover and we will provide you with any documents you are required to have by law.

We will not accept responsibility for cancellation of insurance by insurers due to late or non-payment of premium by customers. Instalment deposits, legal expenses and breakdown or associated policies are non refundable. All refunded premiums will be made by cheque, payable to the policyholder.

Quotations

When a quotation is provided the premium is only valid for 30 days. Quotations provided by the company do not constitute offers. All proposals and requests for insurance are subject to acceptance by insurers. Premiums and terms are quoted subject to confirmation and agreement by insurers. Your insurer has the right to decline your risk, increase the premium or restrict the policy if any errors or omissions are found on the proposal or statement of fact.

Governing Law

This agreement shall be governed by the laws of England and Wales and the parties agree herewith that any dispute arising out of it shall be subject to the exclusive jurisdiction of the English Courts.

How To Complain

ProSport Insurance Services aim to provide a standard of service that will leave no cause for complaint. If you feel that the high standards we set ourselves have not been met please contact us by writing to:

Managing Director
ProSport Insurance Services
Petitor House
Riviera Park
Nicholson Road
Torquay
TQ2 7TD

We are regulated by the Financial Services Authority, whose arbitration service is the Financial Ombudsman Service. If you are not satisfied with the response to your complaint you may contact them at:

Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR.
Tel: 0845 080 1800
Email:  enquiries@financial-ombudsman.org.uk
Website:www.financial-ombudsman.org.uk

Compensation Scheme

If we are unable to meet our liability under this policy you may be entitled to compensation from the Financial Services Compensation Scheme (FSCS). This will depend on the circumstances of the claim. Further information about the compensation scheme is available from the FSCS on www.fscs.org.uk or write to:

Financial Services Compensation Scheme 7^th Floor Lloyds Chambers Portsoken Street London E1 8BN. You should show this notice to anyone insured to drive under the policy.